Customer Success Plan

At 4D Technologies, it’s our goal to ensure you get the most out of your CADLearning investment. Together, we can drive user engagement and adoption through frontline support, refresher training, onboarding, and more.

To ensure our mutual success, we recommend:

Establishing key performance indicators

4D and Customer will review and assess progress quarterly

Upskilling teams with individualized learning

4D will assist with creation of custom content specific to departments or positions

Customer will assign certification or role-based learning paths to users

Integrating learning into everyday work

4D will drive adoption with ongoing user engagement, including internal marketing campaigns and webinars

Customer will deploy CADLearning Assist for use within supported applications

Optimizing hiring and onboarding of new employees

4D will provide training on best practices for content and assessment customization

Customer will use custom content and assessments for hiring and onboarding

Preparing to unlock the power of the latest software releases

4D will expand the CADLearning library with new content in alignment with Autodesk updates

Customer will build upgrade paths using gap playlists and assessments